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Siapa dan apa yang dilakukan di Jenius?

Hello! nama saya Heri Setiyawan, dipanggil Heri. Posisi saya di Jenius sebagai Production Support Engineer.

Sama seperti Eko sebelumnya (kita satu tim), Production support engineer ini bertanggung jawab membantu menyelesaikan issues dan bugs yang terkadang muncul di production, melaporkannya ke developer terkait sambil membuat case yang bisa dijadikan acuan oleh developer tersebut untuk menyelesaikan issue yang ada, JIRA dalam hal ini sangat membantu untuk mendokumentasikan dan memonitor isu.